The quality of health care in New York remains uneven, despite significant recent investment in infrastructure. UHF’s Quality Institute aligns the work of the many agencies, payers, providers, and other groups engaged in improving health care quality and patient safety. 

Our work is vital to advancing more equitable care and better outcomes for all New Yorkers. In partnership with key stakeholders, we develop new strategies to raise the bar for the quality and effectiveness of New York’s health system. Our work aims to:

  • Broaden understanding of what high-quality care is and how to assess it more effectively
  • Elevate the health system’s response to the needs and priorities of patients, families, and consumers 
  • Train and engage the next generation of clinical quality leaders in continuous performance improvement 
  • Consider the impact of uneven health care quality on New York’s vulnerable populations, and prioritize those populations’ health needs
  • Bridge gaps in quality assessment, quality improvement, and care coordination

Our efforts are focused on three strategic areas: profiling quality, building capacity, and engaging patients. 

Profiling Quality

Quality measurement is at a turning point. Health care providers are overburdened by reporting requirements, and better measures are needed to help stakeholders incentivize the delivery of high-value care. With more of the burden of health care costs falling to consumers, there is increased demand for transparent information that can help them compare provider performance on quality and cost and make the best choices. Our work is helping to advance the use of better information for improving health system transparency and performance in New York State. 

Building Capacity

The Clinical Quality Fellowship Program emphasizes the science of quality improvement, patient safety, mentorship, leadership development, and team-based learning. Before UHF and the Greater New York Hospital Association established this program in 2009, few clinicians in New York had access to such training. The program has now helped hundreds of clinicians bring skills back to their health systems as quality champions; yet many more could still benefit from it. Building a network of quality professionals encourages collaboration among organizations too. This program and related efforts engage quality leaders, identify promising practices, and help spread their adoption. 

Engaging Patients

Listening to patients and families and engaging them is essential to developing plans of care that address their unique concerns and the challenges that they may face given their social circumstances. We amplify the voices of consumers, patients, and families in all aspects of our work on quality. We seek to understand their experience with the health system, to promote quality improvement strategies and stronger consumer-health care partnerships. 

The Quality Institute Team
Anne-Marie J. Audet, MD, MSc, SM
Anne-Marie J. Audet, MD, MSc, SM

Anne-Marie J. Audet, M.D., M.Sc., is senior medical officer of the Quality Institute.

Previously, she served as vice president for Delivery System Reform and Breakthrough Opportunities programs at The Commonwealth Fund, where she oversaw a public reporting website,  She was responsible for a portfolio of grants on a range of delivery system reform topics, including the evolution of accountable care organizations; the role of coordinated care systems that integrate clinical and behavioral care and social services for high-cost, complex populations; patient safety; and physicians’ roles in quality.  

Earlier, Dr. Audet worked in policy analysis at the American College of Physicians, where she staffed the Clinical Efficacy Assessment Committee, one of the first nationally recognized pioneering programs for developing evidence-based guidelines. She has also held positions with the Medicare Health Care Quality Improvement Program in Massachusetts, where she led the implementation of a new quality improvement program for Medicare; and with Beth Israel Deaconess Medical Center in Boston. 

Dr. Audet is currently on the editorial board of the American Journal of Medical Quality, the Journal of Health Care Quality, and the Journal of Implementation Sciences.  

She is an assistant professor of medicine and public health at Cornell University and is a founding board member of the Massachusetts Medical Society and Alliance Charitable Foundation Board, now serving as a special advisor. Dr. Audet holds an M.D. and M.Sc. in epidemiology from McGill University and an S.M. in health policy and management from Harvard University.

Joan Guzik is the director of quality and efficiency for the Quality Institute. She has extensive experience in quality and patient safety initiatives, most recently as the director of quality improvement and then regulatory coordinator at the Robert Wood Johnson University Hospital Somerset in New Jersey. Joan has also worked as the director of standards at Saint Barnabas Medical Center (N.J.), and spent almost twenty years at NYU Medical Center as director, accreditation and standards compliance, administrator of special projects, and director, program development and planning.

Joan holds an MBA from Boston University and a BS in occupational therapy from Tufts University. She also earned the Certified Professional in Healthcare Quality (CPHQ) credential from the NAHQ.

Kevin Mallon, MSW
Kevin Mallon, MSW