The quality of health care in New York remains uneven, despite significant recent investment in infrastructure. UHF’s Quality Institute is the only independent organization aligning the work of the many agencies, payers, providers, and other groups engaged in improving health care quality and patient safety.
Our work is vital to advancing more equitable care and better outcomes for all New Yorkers. In partnership with key stakeholders, we develop new strategies to raise the bar for the quality and effectiveness of New York’s health system. Our work aims to:
- Broaden understanding of what high-quality care is and how to assess it more effectively
- Elevate the health system’s response to the needs and priorities of patients, families, and consumers
- Train and engage the next generation of clinical quality leaders in continuous performance improvement
- Consider the impact of uneven health care quality on New York’s vulnerable populations, and prioritize those populations’ health needs
- Bridge gaps in quality assessment, quality improvement, and care coordination
Our efforts are focused on three strategic areas: profiling quality, building capacity, and engaging patients.
Quality measurement is at a turning point. Health care providers are overburdened by reporting requirements, and better measures are needed to help stakeholders incentivize the delivery of high-value care. With more of the burden of health care costs falling to consumers, there is increased demand for transparent information that can help them compare provider performance on quality and cost and make the best choices. Our work is helping to advance the use of better information for improving health system transparency and performance in New York State.
The Clinical Quality Fellowship Program emphasizes the science of quality improvement, patient safety, mentorship, leadership development, and team-based learning. Before UHF and the Greater New York Hospital Association established this program in 2009, few clinicians in New York had access to such training. The program has now helped hundreds of clinicians bring skills back to their health systems as quality champions; yet many more could still benefit from it. Building a network of quality professionals encourages collaboration among organizations too. This program and related efforts engage quality leaders, identify promising practices, and help spread their adoption.
Listening to patients and families and engaging them is essential to developing plans of care that address their unique concerns and the challenges that they may face given their social circumstances. We amplify the voices of consumers, patients, and families in all aspects of our work on quality. We seek to understand their experience with the health system, to promote quality improvement strategies and stronger consumer-health care partnerships.