Quality Institute

Alice joined UHF in late 2021 as Senior Program Manager in the Quality Institute. She is involved in all aspects of the Institute’s quality improvement efforts, including program design, implementation, and evaluation; project management and reporting; and research and data analysis. She also supports UHF’s Quality Leaders Forum. 

Alice came to UHF from Healthfirst, a provider of low and no-cost health insurance in New York State, where she was Population Health Manager, responsible for ensuring that Healthfirst achieved a high rating in the Medicare Stars quality incentive program administered by the Centers for Medicare & Medicaid Services. Prior to Healthfirst, Alice was a Public Health Strategist in the local government of two inner-London boroughs, Camden and Islington. There she partnered with the British National Health Service to design and implement public health improvement initiatives, such as the introduction of the National Diabetes Prevention Program, into all Primary Care practices across the boroughs. 

Alice holds a Master of Science in Public Health from the London School of Hygiene and Tropical Medicine and a Bachelor of Science from the University of Manchester, both in the United Kingdom

Joan leads UHF’s Quality Institute team and initiatives, focused on building quality capacity in health care organizations, engaging patients and families in care, and profiling quality. She directs the Clinical Quality Fellowship Program in partnership with Greater New York Hospital Association and develops and leads projects and learning collaboratives focused on implementing best practices and improving delivery of care. 

Before joining UHF in 2017, Joan was director of quality improvement for Robert Wood Johnson University Hospital Somerset, a 300-bed community hospital in New Jersey. There she managed the quality services department and was responsible for Joint Commission accreditation, CMS/TJC quality reporting, hospital performance improvement initiatives, the medical peer review process, and reporting of serious adverse events and the root cause analysis process. Earlier in her career she was director of standards for St. Barnabas Medical Center, also in New Jersey, and director of Accreditation and Standards Compliance and director of Program Development and Planning for NYU Langone Medical Center.

Joan holds a Master of Business Administration in Health Care Management from Boston University and a Bachelor of Science in Occupational Therapy from Tufts University. She is a Certified Professional in Health Quality and a Lean Six Sigma Green Belt.

Kevin joined UHF in 2018 and supports the Quality Institute’s many initiatives with quantitative and qualitative analysis, literature review, publication development, and program coordination.

Before joining UHF Kevin provided direct social services and program evaluation in community-based organizations. He is on the junior board of advisors for Shatterproof, a national nonprofit organization dedicated to ending the addiction crisis in the United States.  

Kevin holds a Master of Social Work from the University of Kansas and a Bachelor of Arts from Rockhurst University.

Sarah provides administrative and programmatic support for the Quality Institute team.

Before joining UHF in 2023, Sarah worked in the nonprofit world for several years, working with refugees and immigrants at two different organizations. In these roles, among other tasks, she supported initiatives to improve access to healthcare for refugee and immigrant communities. Sarah also has experience in international higher education and language teaching. She holds a BA in Middle Eastern and Islamic Studies with a minor in Geography and received a Fulbright Award as an English Teaching Assistant in Morocco.