Time and Again: Frequent Users of Emergency Department Services in New York City

Author/Editor: Maria Raven and David Gould


See the related press release.

This issue brief is one of the first to examine patterns of New York City emergency department use at an individual level. It focuses on frequent users — those who made three or more emergency department visits in a year — and a subpopulation of “super-users,” who made five or more visits in each of three consecutive years (2006 to 2008). The brief examines the characteristics of these two groups, exploring how their patterns of emergency department use could inform the reshaping of health care services. Among the factors studied are age, neighborhood, diagnosis, and hospitalization rate, along with other sociodemographic characteristics.

This issue brief was supported in part by a HEAL 9 grant from the New York State Department of Health. It was based on a related and more extensive report prepared for the New York State Department of Health: Patterns of Emergency Department Utilization in New York City, 2008. The state report analyzes utilization for one-time users and all types of frequent users in all New York City neighborhoods; this related report and its accompanying tables are also available below. Also provided below is an appendix that describes the data sources and methodology used in both the issue brief and the state report.

Copyright: 2012
Published: 09.10.2012




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